FAQ
Before you contact us we recommend having a quick read through these questions and answers from other customers.
B2B orders
Below are some common questions related to B2B orders
B2B orders usually come along with large quantities of product required, we advise you to follow the steps below:
- 1. Read the Terms and Order process from Page B2B, then submit your requirements accordingly. Echostones®will provide an estimation and quote for you.
- 2. Proforma Invoice (referred as “PI”) signed & stamped, return to us.
- 3. Perform the initial payment in accordance with the PI.
- 4. Production started after the initial payment.
- 5. Perform the balance payment against the production finished, the Commercial Invoice will be provided.
- 6. Product shipped to the designated port in accordance with the PI.
Products for a B2B order are made to order especially for you. If you wish to cancel or amend your order, please let us know as early as possible.
You can amend your order based on the specific contract Clause before it goes to production. Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation.
We want to make sure you love our products and quality is guaranteed. If there is a production error or visible quality issue, we'll replace or refund it.
Because products are made to order, we do not accept general returns or style-related returns.
For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
International orders is subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance.
For more information regarding your country’s customs policies, please contact your local customs office.
We accept the following payment methods:
T/T (Telegraphic Transfer)
- ICBC (Industrial and Commercial Bank of China Beijing Municipal Branch, Beijing, PRC)
- Citibank, N.A., Hong Kong Branch
- JPMorgan Chase Bank N.A., Hong Kong Branch
- We have local bank accounts available for markets including the US, Canada, UK, Europe, Japan, Australia, and others. Contact us to confirm if you want to pay with your local currency.
The Incoterms® or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) relating to international commercial law.
For more information regarding your country’s customs policies, please contact your local customs office.